Ticketmaster Hacked By An Unknown Third-Party Using Malicious Software (Other Parties Shared Response)

Ticketmaster announced that personal information of their customers in the UK had been hacked by an unknown third-party. Affected parties are only within the UK, and they are advising their clients to modify their information and observe suspicious activities in their accounts.

• The unknown software had hacked the personal information of 40,000 customers.
• The Chief Executive of Inbenta Technologies claims Ticketmaster used customed Java Code for payment methods without their knowledge.
• Monzo warned Ticketmaster regarding the issue months ago.
• Cyber-security experts claimed that firms who focus on delivering service through digital use are vulnerable to such attacks

Ticketmaster, a ticket sales, and distribution company operating worldwide had experienced a devastating blow when it announced on June 23, 2018, that their security was breached by malicious software which was found in their customer support product.

The unknown software had hacked the personal information of 40,000 customers living in the United Kingdom. Patrons of Ticketmaster in the UK who were susceptible to such hacking were those who bought tickets from February to June 23, 2018.

Furthermore, clients from abroad may have been affected if they purchased tickets from the site from September 2017 to June 23, 2018. But, Ticketmaster assured that users who dwell in North America, Australia or other countries outside of UK were not affected.

About this, Ticketmaster sent emails to possible affected constituents, advising them to modify their information and to observe any unusual incidents on their bank accounts to avoid identity theft or fraud. Moreover, Ticketmaster together with their security personnel are putting all effort into knowing the cause of such incident.

The Chief Executive of Inbenta Technologies, the host of the customer support product apologized to the public about the incident. However, the representative highlighted Trickmaster’s usage of customized JavaScript code as its mode of payment as the primary reason why the breach occurred.

Inbenta claims that Ticketmaster used such methods without their knowing. Further, the company adds that the incident would have been avoided if they were notified about this matter.

Moreover, on June 29, 2018, a mobile banking start-up, Monzo revealed issues of fraudulent activities on their client’s accounts. The online bank noticed the problem is coming from customers who transacted with Trickmaster from December 2017 to April 2018.

With the data at hand, they informed Ticketmaster about the current issue. However, Ticketmaster mentioned that they did not find any source of the breach and added that no other banks had reported such events.

Cyber-security experts claimed that firms who focus on delivering service through digital use are vulnerable to such attacks and therefore, suggested to be more vigilant and to utilize threat detection tools to avoid security, fraud and theft issues.